MANILA, Philippines – Don’t you feel very satisfied as a customer when your order arrives fast? Apparently this is not the case for a certain customer who gave a 3-star rating to an online seller after his orders were delivered just one day after it was placed.
Lazada seller Jace Sarmiento shared screenshots of his conversation with his unsatisfied client on his Facebook account that quickly went viral.
Like what most entrepreneurs would do, Sarmiento immediately asked his client as to why his product was given a 3-star rating in order to address issues. To Sarmiento’s surprise, the customer reasoned out that there was nothing wrong with the products but he was disappointed of his shop’s service because of the fast delivery of the product.
“Ok naman products kaya 3 star kasi disappointment yan- March 19 lang ako nag-order pero March 20 dumating,” the buyer replied.
The customer explained that he was expecting that the products will be delivered after 3 to 5 days, which will give him enough time to prepare the money. He also added that he was not able to leave money to the people who received the delivery.
Read their conversation below.
Sarmiento then explained to the buyer that delivery of item is beyond his control since it will depend on the courier. He also suggested that the customer monitor the status of his orders through the Lazada app so he could prepare the payment.
Instead of accepting Sarmiento’s explanation, the buyer continued on ranting saying he has never experienced a delivery as quick as that transaction.
The customer even threatened to shame Sarmiento.
“Dapat sayo pasikatin dahil nangmamata ka ng kapwa mo. May pangbayad ako di ako biili kung wala! Mali lang yong paraan niyo ng pagdeliver dahil kinabukasan agad-agad!”
Unable to resolve the issue, Sarmiento just asked his customer to direct his complaints to Lazada’s customer service.
Many netizens were in disbelief of the customer’s reasoning as many prefer fast delivery of their orders. As of writing, the post has earned over 9,000 shares and 13,000 reactions.
— Mini, The Summit Express
Lazada seller Jace Sarmiento shared screenshots of his conversation with his unsatisfied client on his Facebook account that quickly went viral.
Like what most entrepreneurs would do, Sarmiento immediately asked his client as to why his product was given a 3-star rating in order to address issues. To Sarmiento’s surprise, the customer reasoned out that there was nothing wrong with the products but he was disappointed of his shop’s service because of the fast delivery of the product.
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| PHOTO CREDIT: Facebook.com/Jace Sarmiento |
“Ok naman products kaya 3 star kasi disappointment yan- March 19 lang ako nag-order pero March 20 dumating,” the buyer replied.
The customer explained that he was expecting that the products will be delivered after 3 to 5 days, which will give him enough time to prepare the money. He also added that he was not able to leave money to the people who received the delivery.
Read their conversation below.
Sarmiento then explained to the buyer that delivery of item is beyond his control since it will depend on the courier. He also suggested that the customer monitor the status of his orders through the Lazada app so he could prepare the payment.
Instead of accepting Sarmiento’s explanation, the buyer continued on ranting saying he has never experienced a delivery as quick as that transaction.
The customer even threatened to shame Sarmiento.
“Dapat sayo pasikatin dahil nangmamata ka ng kapwa mo. May pangbayad ako di ako biili kung wala! Mali lang yong paraan niyo ng pagdeliver dahil kinabukasan agad-agad!”
Unable to resolve the issue, Sarmiento just asked his customer to direct his complaints to Lazada’s customer service.
Many netizens were in disbelief of the customer’s reasoning as many prefer fast delivery of their orders. As of writing, the post has earned over 9,000 shares and 13,000 reactions.
— Mini, The Summit Express
