MANILA, Philippines – The Department of Social Welfare and Development (DSWD) assured the public that all its hotline numbers for the Social Amelioration Program (SAP) are operational and active to receive and respond to queries, complaints, and grievances on the program.
The assurance came after the incident during the congressional hearing on August 26 where the number 0918-912-2813, one of the hotline numbers of the Department, was dialed and turned out to be unattended.
DSWD explained that the number is active but it is limited to TEXT ONLY messages. It is part of the Department’s Wireless Service (WiServ) which is an application to manage its Short Messaging Service (SMS) Gateway. Wiserv facilitates the reception of DSWD related concerns via text keywords and cascades the same to helpdesk moderators for faster response and coordination.
The active hotline numbers that the public can contact, 24/7, are: For TEXT ONLY – 0918-912-2813; For CALL ONLY – 0947-482-2864, 0916-247-1194, 0932-933-3251. It also has a landline number, 8931-81-01 to 07 local 555.
Aside from the mobile and landline numbers, the public may also try the email address, sapgrievances@dswd.gov.ph, and the newly-launched DSWD portal, usaptayo.dswd.gov.ph.
READ: How to register at DSWD uSAPtayo website for SAP-related concerns
Active response to grievances, inquiries
Meanwhile, the Department, through its Agency Operations Center (AOC), has been active in responding to grievances and inquiries received through its various platforms.
From July 27 to August 16 alone, a total of 12,770 grievances via call, 94,643 via email, and 110,313 via WiServe were addressed.
Additionally, the DSWD’s social media accounts continue to respond to messages and comments. For this month, some 2,956 public comments and 3,213 private messages coursed through its Facebook page, facebook.com/dswdserves, were responded to. Likewise, 359 comments and 29 direct messages received via its Twitter, https://twitter.com/dswdserves, were also addressed.
Meanwhile, due to the high volume of incoming inquiries and grievances that led to long queue lines, which in return, withheld callers to contact the designated hotline numbers, the DSWD came up with the uSAP Tayo website. The website, which provides an online platform to address SAP concerns on a timely manner, has received and processed 566 grievances and inquiries since its launch on August 13.
The Department is also studying the hiring of the services of a call center company for one month to assist in answering grievances received through its various platforms.
DSWD vowed to continue to open its communication lines to the public, especially to the beneficiaries of its programs and services, as part of bringing the government closer to the people.
— The Summit Express
The assurance came after the incident during the congressional hearing on August 26 where the number 0918-912-2813, one of the hotline numbers of the Department, was dialed and turned out to be unattended.
DSWD explained that the number is active but it is limited to TEXT ONLY messages. It is part of the Department’s Wireless Service (WiServ) which is an application to manage its Short Messaging Service (SMS) Gateway. Wiserv facilitates the reception of DSWD related concerns via text keywords and cascades the same to helpdesk moderators for faster response and coordination.
The active hotline numbers that the public can contact, 24/7, are: For TEXT ONLY – 0918-912-2813; For CALL ONLY – 0947-482-2864, 0916-247-1194, 0932-933-3251. It also has a landline number, 8931-81-01 to 07 local 555.
Aside from the mobile and landline numbers, the public may also try the email address, sapgrievances@dswd.gov.ph, and the newly-launched DSWD portal, usaptayo.dswd.gov.ph.
READ: How to register at DSWD uSAPtayo website for SAP-related concerns
Active response to grievances, inquiries
Meanwhile, the Department, through its Agency Operations Center (AOC), has been active in responding to grievances and inquiries received through its various platforms.
From July 27 to August 16 alone, a total of 12,770 grievances via call, 94,643 via email, and 110,313 via WiServe were addressed.
Additionally, the DSWD’s social media accounts continue to respond to messages and comments. For this month, some 2,956 public comments and 3,213 private messages coursed through its Facebook page, facebook.com/dswdserves, were responded to. Likewise, 359 comments and 29 direct messages received via its Twitter, https://twitter.com/dswdserves, were also addressed.
Meanwhile, due to the high volume of incoming inquiries and grievances that led to long queue lines, which in return, withheld callers to contact the designated hotline numbers, the DSWD came up with the uSAP Tayo website. The website, which provides an online platform to address SAP concerns on a timely manner, has received and processed 566 grievances and inquiries since its launch on August 13.
The Department is also studying the hiring of the services of a call center company for one month to assist in answering grievances received through its various platforms.
DSWD vowed to continue to open its communication lines to the public, especially to the beneficiaries of its programs and services, as part of bringing the government closer to the people.
— The Summit Express
1sap Wala pa po
ReplyDeleteWala pa po
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ReplyDeleteMagsulat ka dito walang reply.yan ba ang sinabi nilang # na hotline??
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ReplyDeleteNag apply po ako sa reliefagad at nkarecieve ako ng OTP CODE.. G cash ung pinili ko po para sa perang makukuha ko sa sap. May gcash po ko pero di ko pa po naverify kc ang valid id ko lan po ay tin.. Hanggang ngaun po kc di pa ko nkakatanggap ng text mula sa DSWD. Pa help nmn po
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ReplyDeleteHangang ngayon po wala pa po ako natatangap na txt sa SAP mantalang yung iba nakakuha na,at ang maakit yung bago sinali nakakuha agad at doble agad agad ...
ReplyDeletesaan navah yung txt ng sap, wala pa rin hanggang ngayun
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ReplyDeleteTill now Wala pa Ang ayuda namin yong iba nakakuha na kami Wala pa sa baranggay caysio sta Maria bulacan kami Paisa Isa Ang baba Ng pangalan noong una through gcash Ang distribution now through baranggay tinatawag Ng mother leader Ang pangalang binababa Ng dswd at nagrereport sa baranggay tapos sa baranggay binibigay yong control number sa ganyan Ang tagal Ng distribution ilang libo pa Ang Wala kasama kami Ng manugang ko my real name is Josephine bajao masyadong matagal Ang distribution nyo Ng SAP parang mas maganda pa noong una kesa ngayon hope na ibigay nyo na Lang uli sa baranggay cash on hand na lang
ReplyDeleteSir,Maam
ReplyDeleteAko po si NUMERIANO ALCAZAR CHAVEZ ,NASA LIST PO AKO NG LTFRB R4A SA AYUDA .
NUMBER KO PO SA LIST 5653
NUMERIANO ALCAZAR CHAVEZ
B21 L36 HOLLAND ST.,VILLA LA PRINZA,
PRINZA,CALAMBA CITY,LAGUNA,4027
UPDATE KO PO C.P. NO. KO KASI PO NAWALA
ANG C.P. KO .
FROM 09287655960 TO 09997078848
DI PA PO NARATING ANG AYUDA KO THRU
G CASH .NAG TXT NAMAN PO AKO SA 09062873767.NUNG MA POST PO NA MAY AYUDA
ANG GAMIT KO PONG CP.AY YUNG 09997078848
DIYAN NYO NA PO IPADALA ANG AYUDA KO THRU
G CASH
MARAMING SALAMAT PO
NUMERIANO ALCAZAR CHAVEZ
5653
09997078848
Hi po Good evening tanong ko lang po kong kilan ako makakakuha ng ayuda Cipriano C Delabajan Jr cp no:09777972848
ReplyDeleteHi gud pm Po mam sir tanung lng Po qng kelan makakakuha Ng sap Yung asawa q fill up n Po sya Ng form s barangay nmin d2 Po s brangay 90 caloocan city KC nmatay n Po asawa q Marvin bondoc Po name nya eto po cp #09563262519 asawa Po aq n Marvin p bondoc marites c bondoc Po name q eto po #09658126947 may gcash Po kmi pareho Ng asawa q sna Po makuha n din nmin Yung sap Ng asawa q KC hnd din Po sya nka kuha Ng 1st tranche
ReplyDeleteAsk kolg bakit hindi parin napasama sa 2wave hindi kasi ako nakakatanggap ng txt sa sim ko nung una 09650589881 na nakasulat sa form pagkatapos ko magregister sa relief agad at may natangap ako na otp code kaya lg kinabukasan nasira sim kona nawalan ng signal kaya nireport ko sa brgy kinuha nila bago contact no# na 09383466675 follow up kolg po yun lg po marraming salamat po si Hinario David Tria ako
ReplyDeleteLeah Trinidad bachao from Caloocan city brgy 165 hangang ngaun wala pa po ako natatangap na txt nasa Masterlist nmn po ako
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ReplyDelete