MANILA, Philippines – A netizen couldn't help but write an open letter addressed to the Professional Regulation Commission (PRC) after her horrible experience.
On Facebook, Rejee-Lou Fiel Mejia shared how dismayed she was with the service she got from the PRC-XI regional office in Davao. Written in Visayan, Mejia at first congratulated PRC for their brand new building. She added that along with the new building, she somehow expected that there would also be improvements with the service, but she was definitely disappointed.
Mejia, who is a nurse decided to write down a list of things that she hopes the PRC would look into in trying to improve their services:
1.) Those coming from far places such as Cotabato, Isulan, Mati who arrive at the office by around 9-10:00 AM can sometimes no longer be catered. As early as 2:00 AM, there's already a long que outside. If they are accommodated, they have to to expect to finish really late.
2.) Even with the photocopy services, “pahirapan pa.” Can't they just include these in their services? Even the doc stamp is sometimes hard to find. It's such a waste of time and money.
3.) Some of the staff are rude. Please answer properly when asked properly. It would also be better if they give clear instructions and talk near the glass windows. It's really noisy and hope they won't be angry when clients have troubles hearing them.
4.) When one staff member is absent, shouldn't another member know his/her job?
5.) Please don't shout at the microphone. Please provide proper ventilation because it might cause heat stroke.
6.) Last but not the least, chairs please.
Mejia lamented that these problems aren’t knew and maybe it was time to make changes. She suggested that PRC should look into adding satellite offices and hire more staff. The frustrated client said that she feels really bad for all the professionals and soon-to-be professionals who have to go through the exhausting process.
The post has gone viral with over 2,800 reactions and 1,500 shares.
The PRC Davao
Just two days after the post has gone viral, the camera crew of One Mindanao- the local newscast of GMA in Davao City decided to visit the new building of PRC regional office in Davao. During their interviews with clients who complained that their “poor service” still hasn't changed, an employee asked the security guard to escort the broadcasters out of the building. No formal statement has been issued yet.
— Sally, The Summit Express
On Facebook, Rejee-Lou Fiel Mejia shared how dismayed she was with the service she got from the PRC-XI regional office in Davao. Written in Visayan, Mejia at first congratulated PRC for their brand new building. She added that along with the new building, she somehow expected that there would also be improvements with the service, but she was definitely disappointed.
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| PRC regional office in Davao | Photo Courtesy: Facebook/Rejee-Lou Fiel Mejia |
Mejia, who is a nurse decided to write down a list of things that she hopes the PRC would look into in trying to improve their services:
1.) Those coming from far places such as Cotabato, Isulan, Mati who arrive at the office by around 9-10:00 AM can sometimes no longer be catered. As early as 2:00 AM, there's already a long que outside. If they are accommodated, they have to to expect to finish really late.
2.) Even with the photocopy services, “pahirapan pa.” Can't they just include these in their services? Even the doc stamp is sometimes hard to find. It's such a waste of time and money.
3.) Some of the staff are rude. Please answer properly when asked properly. It would also be better if they give clear instructions and talk near the glass windows. It's really noisy and hope they won't be angry when clients have troubles hearing them.
4.) When one staff member is absent, shouldn't another member know his/her job?
5.) Please don't shout at the microphone. Please provide proper ventilation because it might cause heat stroke.
6.) Last but not the least, chairs please.
Mejia lamented that these problems aren’t knew and maybe it was time to make changes. She suggested that PRC should look into adding satellite offices and hire more staff. The frustrated client said that she feels really bad for all the professionals and soon-to-be professionals who have to go through the exhausting process.
The post has gone viral with over 2,800 reactions and 1,500 shares.
The PRC Davao
Just two days after the post has gone viral, the camera crew of One Mindanao- the local newscast of GMA in Davao City decided to visit the new building of PRC regional office in Davao. During their interviews with clients who complained that their “poor service” still hasn't changed, an employee asked the security guard to escort the broadcasters out of the building. No formal statement has been issued yet.
— Sally, The Summit Express
