MANILA, Philippines - Samsung Electronics on Friday, September 2, has stopped sales and announced global recall of Galaxy Note 7 due to reports of explosions.
In a statement published through its website, Samsung said that there have been 35 cases (as of September 1) of Galaxy Note 7 with defects due to battery cell issue.
The company said they are currently conducting a thorough inspection with their suppliers to identify possible affected batteries in the market.
On August 25, a man in China has shown photos of his Note 7 after the handset caught fire and "exploded" while it was being charged. He claimed that his smartphone was plugged in at night when he heard a "sudden bang". He then discovered that his phone had burst into flames.
Samsung has promised unit replacement for those who already have the Galaxy Note7 devices.
Here's full statement on Galaxy Note7:
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Samsung's newest flagship device Galaxy Note 7 was launched on August 2 at the Unpacked 2016 event in New York.
In a statement published through its website, Samsung said that there have been 35 cases (as of September 1) of Galaxy Note 7 with defects due to battery cell issue.
The company said they are currently conducting a thorough inspection with their suppliers to identify possible affected batteries in the market.
On August 25, a man in China has shown photos of his Note 7 after the handset caught fire and "exploded" while it was being charged. He claimed that his smartphone was plugged in at night when he heard a "sudden bang". He then discovered that his phone had burst into flames.
Samsung has promised unit replacement for those who already have the Galaxy Note7 devices.
Here's full statement on Galaxy Note7:
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Samsung's newest flagship device Galaxy Note 7 was launched on August 2 at the Unpacked 2016 event in New York.
